Frequently asked question

Your FilterPurity order includes our advanced filtration system, equipped with two high-performance cartridges that each offer up to six months of clean, purified water. The package also contains a complete set of adapters for a quick and easy installation of the FilterPurity system to your faucet, achievable in under two minutes.

For optimal performance, we recommend replacing your Filter Purity cartridge every three months with regular use. After this period, the filter’s effectiveness in removing contaminants may diminish. It’s important to maintain your filter to ensure the highest quality of filtered water for everyday use.

Replacement cartridges for Filter Purity can be obtained through our subscription service, which conveniently delivers a new filter to your door every three months. Subscribers also enjoy complimentary filter upgrades and exclusive promotions. Alternatively, replacement filters are available for a one-time purchase on our website, with options for a two or four-pack. We suggest international customers opt for the four-pack to maximize shipping efficiency.

Filter Purity is compatible with 98% of faucets that feature round-tipped aerators. The product includes all necessary tools and adapters for installation. If the provided adapters do not match your faucet, contact our support team at [email protected] with a photo of your faucet, and we will supply additional adapters at no extra cost.

Installation of Filter Purity is straightforward and can be completed in about 5 minutes. The product comes with all the tools and adapters required for installation. If you encounter any issues or if the adapters do not fit, please email our support team at [email protected] with a photo of your faucet. We will provide the appropriate adapters free of charge. Filter Purity fits most faucets with round-tipped aerators.